Loyalty

Get advice, strategies, and tips for making SMS an integral and impactful part of your customer retention strategy.

Blog Posts

How Brands Are Breathing Life Back Into Loyalty Programs

Customers Don’t Think in Channels—So Why Do Brands?

2026 State of Loyalty & Retention: 600 Shoppers Reveal What Brings Them Back

How Solo Stove Made Starting a Fire Accessible to All

8,000 Global Consumers Told Us What Keeps Them Coming Back

BÉIS’ Director of Digital and E-Commerce Unpacks the Brand’s Customer-First Approach to Marketing

Being a Purpose-Driven Brand Takes Work. Here’s Why It’s Worth It.

Why Conversational Commerce Will Define the Next Era of Brand Marketing

Lean Into Brand and Empathy to Build Long-Term Loyalty

Videos

How Marleylilly Uses Attentive to Build Loyalty With Busy Moms

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Solo Stove: Fueling the Customer Experience with SMS

Driving Customer Loyalty: Best Practices & Strategies

Case Studies

How BIBIBOP Uses SMS to Improve the Customer Journey, Drive App Downloads, and Keep Customers Coming Back

How Astrid & Miyu Drives 33x ROI Through Personalized SMS

How APL Delivers Luxury Experiences and Drives Repeat Purchases via SMS

How Cariuma Increases Customer Lifetime Value With Personalized Text Messaging

Webinars

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Fireside Chat: 2023 Global State of Conversational Commerce

The Marketer’s Guide to Customer Loyalty and Retention With SMS

Guides & Reports

9 ways top brands turn customer moments into revenue

The State of Loyalty & Retention in 2026: 600 Shoppers Reveal What Brings Them Back

32 SMS Campaigns to Increase Travel Bookings & Build Loyalty