# Loyalty

## Get advice, strategies, and tips for making SMS an integral and impactful part of your customer retention strategy.

### Blog Posts

[How Brands Are Breathing Life Back Into Loyalty Programs](/content/blog/how-leading-brands-build-customer-loyalty/index.html)

[Customers Don’t Think in Channels—So Why Do Brands?](/content/blog/a-conversation-with-growth-shop/index.html)

[2026 State of Loyalty & Retention: 600 Shoppers Reveal What Brings Them Back](/content/blog/loyalty-retention-report-2026/index.html)

[How Solo Stove Made Starting a Fire Accessible to All](/content/blog/solo-stove-marketing-strategy/index.html)

[8,000 Global Consumers Told Us What Keeps Them Coming Back](/content/blog/state-of-conversational-commerce-highlights/index.html)

[BÉIS’ Director of Digital and E-Commerce Unpacks the Brand’s Customer-First Approach to Marketing](/content/blog/beis-customer-first-approach-to-marketing/index.html)

[Being a Purpose-Driven Brand Takes Work. Here’s Why It’s Worth It.](/content/blog/purpose-driven-brand/index.html)

[Why Conversational Commerce Will Define the Next Era of Brand Marketing](/content/blog/why-conversational-commerce-will-define-the-next-era-of-brand-marketing/index.html)

[Lean Into Brand and Empathy to Build Long-Term Loyalty](/content/blog/lean-into-brand-and-empathy-to-build-long-term-loyalty/index.html)

### Videos

[How Marleylilly Uses Attentive to Build Loyalty With Busy Moms](/content/videos/how-marleylilly-uses-attentive-to-build-loyalty-with-busy-moms/index.html)

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[Solo Stove: Fueling the Customer Experience with SMS](/content/videos/solo-stove-fueling-the-customer-experience-with-sms/index.html)

[Driving Customer Loyalty: Best Practices & Strategies](/content/videos/driving-customer-loyalty-best-practices-strategies/index.html)

### Case Studies

[How BIBIBOP Uses SMS to Improve the Customer Journey, Drive App Downloads, and Keep Customers Coming Back](/content/case-studies/how-bibibop-uses-sms-to-improve-the-customer-journey-drive-app-downloads-and-keep-customers-coming-back/index.html)

[How Astrid & Miyu Drives 33x ROI Through Personalized SMS](/content/case-studies/how-astrid-and-miyu-drive-revenue-with-sms/index.html)

[How APL Delivers Luxury Experiences and Drives Repeat Purchases via SMS](/content/case-studies/how-apl-delivers-luxury-experiences-and-drives-repeat-purchases-via-sms/index.html)

[How Cariuma Increases Customer Lifetime Value With Personalized Text Messaging](/content/case-studies/how-cariuma-increases-customer-lifetime-value/index.html)

### Webinars

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[Fireside Chat: 2023 Global State of Conversational Commerce](/content/webinars/fireside-chat-2023-global-state-of-conversational-commerce/index.html)

[The Marketer’s Guide to Customer Loyalty and Retention With SMS](/content/webinars/the-marketers-guide-to-customer-loyalty-and-retention-with-sms/index.html)

### Guides & Reports

[9 ways top brands turn customer moments into revenue](/content/guides/9-ways-top-brands-turn-customer-moments-into-revenue/index.html)

[The State of Loyalty & Retention in 2026: 600 Shoppers Reveal What Brings Them Back](/content/guides/the-state-of-loyalty-retention-in-2026-600-shoppers-reveal-what-brings-them-back/index.html)

[32 SMS Campaigns to Increase Travel Bookings & Build Loyalty](/content/guides/32-sms-campaigns-to-increase-travel-bookings-build-loyalty/index.html)